B2C Common FAQs
Can I get more details about the product ?
Key Information such as Name, Description, Product Features, Dimensions, Material, Price and Availability is already available on the product page itself. In case of any other queries, feel free to contact our support team.
Is "VIEW IN 360 DEGREE" Option is available ?
The "View in 360°" feature is available only on select products to help you explore them from every angle. Look for the 360° icon on the product image or product detail page. We are continuously working to expand this feature across more items in our...
Can I add my preferred time for product delivery ?
Our delivery team will connect with you before delivering the product, the date and time preference can be shared at that time.
What If I need to reschedule the product delivery time ?
Our delivery team will connect with you before delivering the product, the date and time preference can be shared at that time.
Can I Know where my product is right now ?
While we currently don’t offer real-time tracking, you can check the status of your order by logging into your account and visiting the “My Orders” section. We’ll also keep you updated via email or SMS as your order moves through processing, shipping...
Can I get a Link on SMS or Whatsapp to track my order ?
Yes, tracking details will be shared via SMS and email.
If I want to cancel my order than what will be the cancellation Window ?
In case you change your mind after placing an order, you can cancel the order (or part of the order) within 12 hours of the order confirmation.
Can I get Exact time ,till when I can Cancel my order ?
In case you change your mind after placing an order, you can cancel the order (or part of the order) within 12 hours of the order confirmation.
Can I get cancellation notification without loggin in ?
In order to receive cancellation notifications, it is necessary to be logged into your account. This ensures the accuracy of your booking information and allows us to deliver the updates.
Are Exchange product available on every product ?
Exchange options are available on select products only. Availability depends on the product category, condition, and location. You can check if a product is eligible for exchange by viewing the “Exchange Policy” section on the product detail page or ...
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